TO RESOLVE DISPUTES

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Closing the Gap

Bridge Mediation

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EXPERIENCE MEDIATORS

To Resolve Your Disputes

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Bridge Mediation Approach
ABOUT US

Why You Need Accredited Mediators

Our mediators are nationally accredited and experienced in helping people in conflict find solutions to their disputes.
Bridge Mediation uses a negotiation methodology known as interest-based or principled negotiation. This approach enables the parties to focus on resolving the problem using a structured results-oriented process to reach mutually acceptable outcomes.
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15+ Years

Experienced Staff

Cost Effective

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why choose us

Bridge Mediation

Bridge Mediation provides experienced mediators accredited by the Mediator Standards Board to deliver effective client-focused interest-based dispute resolution services to enable the participants to achieve mutually acceptable and agreed outcomes to resolve the situation.

The Mediator Standards Board recommends that all parties involved in a dispute and considering mediation should read a copy of the Practice Standards for Mediation. This document informs all participants in a mediation about what they can expect with respect to the mediation process and the mediator
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Workplace Conflict

Resolution Process

Discuss the Process

Discuss the Process

01
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Advantages & Benefits

Advantages & Benefits

02
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Conflict Management & Coaching

Conflict Management & Coaching

03
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Facilitated Discussion/ Mediation

Facilitated Discussion/ Mediation

04
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Feedback & Review

Feedback & Review

05
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References

What our clients are saying about our mediation services

  • I retained Chris to assist in resolving a seemingly implacable “disharmony” between two valued employees that was significantly impacting my office in Sydney. He saw each employee alone and then had a third meeting with both of them. The change was extraordinary, not only was “peace” brought to the office but they became the best of friends and remain so. On this one episode alone I would unreservedly recommend Chris.

    Kim Darling
    Managing Director

  • I needed a mediator so I googled “I need a mediator“. I was put onto Chris from Bridge Mediation .Chris was so helpful and fair and explained how everything worked. If you need a mediator I recommend Bridge Mediation.

    Laurence G

  • Thank you for your facilitation services in what has been a very difficult situation. We can now see the positive progress we are making. Your calm, respectful, considerate and very professional manner was like a breath of fresh air at the meeting and most welcome.

    Carmel V.
    Chairperson

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Our mediators work with all the persons involved to understand the situation and their needs. Bridge Mediation usually uses a negotiation methodology known as interest-based or principled negotiation.
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Discuss the Process

  • While conflict is natural in any workplace, when conflict becomes personal, creates tension, or the team becomes dysfunctional, efforts need to be made to resolve the issues.
  • This process consisting of Conflict Coaching and Mediation enables the participants to gain insights into their behaviour and the current situation in order to reach a mutually acceptable solution to move forward.
  • The process has several advantages and benefits versus investigations with each phase tailored to meet the needs of the individuals and the organisation.

Advantages & Benefits

  • Our mediators are nationally accredited mediators (NMAS), trained in conflict coaching and experienced in conducting workplace mediations and facilitating discussions between participants.
  • Our professional services are delivered in accordance with the Resolution Institute’s standard mediation agreement. Participation in the process is voluntary and all discussions are confidential.
  • The process is solution focussed and does not seek to determine who is to blame for the situation.
  • Participation requires a genuine effort to resolve the situation and respect for all the participants involved in the process.

Phase 1

Conflict Management & Coaching

  • This phase consists of two one-on-one meetings with each of the Participants
  • During these meetings the Mediator outline the proposed approach and addresses any concerns with the process.
  • The nature of the conflict is reviewed and achievable outcomes identified.
  • Participants learn about conflict, review their roles and perceptions during conflict, work through options available to resolve this conflict and how to manage conflict effectively and behave professionally in the future.

Phase 2

Facilitated Discussion/ Mediation

  • This phase consists of a joint meeting involving the Participants and individual meetings with the mediator. The session covers the inter-personal conflict, its impact on each of the Participants and its impact on the organisation.
  • Participants and the Mediator work together on reaching an agreement on how to resolve the situation, close off the past, and work professionally together in the future.
  • Participants provide feedback to Management on the outcome of the mediation.
Bridge Mediation Pty Ltd

Phone: 1300 963 977
Email: info@bridgemediation.com.au

Phase 3

Feedback & Review

This phase takes place 4 - 6 weeks after Phase 2.
  • Participants, with the mediator, review their behaviour and performance in dealing with conflict during the period following on from the mediation session.
  • They acknowledge improvements and positive changes in behaviour which have occurred since the mediation.
  • They also identify any lapses in behaviour and its impact and effect, and determine how to avoid them in the future