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Workplace Conflicts & Disputes

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Resolving Workplace Conflicts
WORKPLACE CONFLICT AND DISPUTES

Bridge Mediation can assist you, your staff and your employees with an opportunity to work together in a safe environment with the assistance of a mediator/facilitator/neutral third party to find a resolution to conflict and disputes in your workplace.

Running a business involves interacting regularly with multiple individuals and organisations. Problems will occur from time to time which may lead to ongoing conflict and disputes with any one of these parties. Employees need to know that their employer takes these problems seriously and that there is an effective resolution process in place to address all their issues. Most disputes can be resolved quickly and effectively through facilitated communications between the parties.

Employment disputes can consume a lot of time and company resources and have a serious impact on morale and staff performance. The use of an appropriate dispute resolution process focused on restoring an agreed professional code of conduct within the company will help to reduce the impact of the dispute on the company and all employees. 

Process for Resolving Workplace Conflicts and Disputes

Bridge Mediation uses a phased approach to resolve conflict and achieve workable solutions in the workplace based using a hybrid coaching and mediation process. We do not seek to determine who is at fault; but rather to enable participants to understand how they deal with conflict in order to avoid similar situations in the future.

Workplace Conflict

Resolution Process

Discuss the Process

Discuss the Process

01
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Advantages & Benefits

Advantages & Benefits

02
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Conflict Management & Coaching

Conflict Management & Coaching

03
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Facilitated Discussion/ Mediation

Facilitated Discussion/ Mediation

04
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Feedback & Review

Feedback & Review

05
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Click here to download a copy of our Workplace Conflict and Resolution Process.

Individual and Team Coaching

Bridge Mediation can also assist you and your organisation by providing conflict management coaching to either individuals or teams to enable them to develop their skills and techniques to address and deal effectively with conflict in their organisation and improve their overall performance.

References

What our clients are saying about our mediation services

  • I retained Chris to assist in resolving a seemingly implacable “disharmony” between two valued employees that was significantly impacting my office in Sydney. He saw each employee alone and then had a third meeting with both of them. The change was extraordinary, not only was “peace” brought to the office but they became the best of friends and remain so. On this one episode alone I would unreservedly recommend Chris.

    Kim Darling
    Managing Director

  • I needed a mediator so I googled “I need a mediator“. I was put onto Chris from Bridge Mediation .Chris was so helpful and fair and explained how everything worked. If you need a mediator I recommend Bridge Mediation.

    Laurence G

  • Thank you for your facilitation services in what has been a very difficult situation. We can now see the positive progress we are making. Your calm, respectful, considerate and very professional manner was like a breath of fresh air at the meeting and most welcome.

    Carmel V.
    Chairperson

About Us

Our mediators work with all the persons involved to understand the situation and their needs. Bridge Mediation usually uses a negotiation methodology known as interest-based or principled negotiation.
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Discuss the Process

  • While conflict is natural in any workplace, when conflict becomes personal, creates tension, or the team becomes dysfunctional, efforts need to be made to resolve the issues.
  • This process consisting of Conflict Coaching and Mediation enables the participants to gain insights into their behaviour and the current situation in order to reach a mutually acceptable solution to move forward.
  • The process has several advantages and benefits versus investigations with each phase tailored to meet the needs of the individuals and the organisation.

Advantages & Benefits

  • Our mediators are nationally accredited mediators (NMAS), trained in conflict coaching and experienced in conducting workplace mediations and facilitating discussions between participants.
  • Our professional services are delivered in accordance with the Resolution Institute’s standard mediation agreement. Participation in the process is voluntary and all discussions are confidential.
  • The process is solution focussed and does not seek to determine who is to blame for the situation.
  • Participation requires a genuine effort to resolve the situation and respect for all the participants involved in the process.

Phase 1

Conflict Management & Coaching

  • This phase consists of two one-on-one meetings with each of the Participants
  • During these meetings the Mediator outline the proposed approach and addresses any concerns with the process.
  • The nature of the conflict is reviewed and achievable outcomes identified.
  • Participants learn about conflict, review their roles and perceptions during conflict, work through options available to resolve this conflict and how to manage conflict effectively and behave professionally in the future.

Phase 2

Facilitated Discussion/ Mediation

  • This phase consists of a joint meeting involving the Participants and individual meetings with the mediator. The session covers the inter-personal conflict, its impact on each of the Participants and its impact on the organisation.
  • Participants and the Mediator work together on reaching an agreement on how to resolve the situation, close off the past, and work professionally together in the future.
  • Participants provide feedback to Management on the outcome of the mediation.
Bridge Mediation Pty Ltd

Phone: 1300 963 977
Email: info@bridgemediation.com.au

Phase 3

Feedback & Review

This phase takes place 4 - 6 weeks after Phase 2.
  • Participants, with the mediator, review their behaviour and performance in dealing with conflict during the period following on from the mediation session.
  • They acknowledge improvements and positive changes in behaviour which have occurred since the mediation.
  • They also identify any lapses in behaviour and its impact and effect, and determine how to avoid them in the future