TO RESOLVE DISPUTES

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Closing the Gap

Mediation Services for Conflict and Dispute Resolution

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EXPERIENCE MEDIATORS

To Resolve Your Disputes

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Bridge Mediation Approach
ABOUT US

Why You Need Accredited Mediators

Our mediators are nationally accredited and experienced in helping people in conflict find solutions to their disputes.

Bridge Mediation uses a negotiation methodology known as interest-based or principled negotiation. This approach enables the parties to focus on resolving the problem using a structured, results-oriented process to reach mutually acceptable outcomes.

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15+ Years

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why choose us

Bridge Mediation

Bridge Mediation provides experienced mediators accredited by the Mediator Standards Board to deliver effective, client-focused, interest-based dispute resolution services. This enables participants to reach their own agreement with the support of a neutral third party who facilitates communication and helps guide the resolution.

The Mediator Standards Board recommends that all parties involved in a dispute and considering mediation should read a copy of the Practice Standards for Mediation. This document informs all participants in a mediation about what they can expect with respect to the mediation process and the mediator

Note: The MSB is in the process of transitioning to the Australian Mediation and dispute Resolution Accreditation Standards (AMDRAS) board.

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Workplace Conflict

Resolution Process

Discuss the Process

Discuss the Process

01
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Advantages & Benefits

Advantages & Benefits

02
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Conflict Management & Coaching

Conflict Management & Coaching

03
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Facilitated Discussion/ Mediation

Facilitated Discussion/ Mediation

04
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Feedback & Review

Feedback & Review

05
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References

What our clients are saying about our mediation services

  • I retained Chris to assist in resolving a seemingly implacable “disharmony” between two valued employees that was significantly impacting my office in Sydney. He saw each employee alone and then had a third meeting with both of them. The change was extraordinary, not only was “peace” brought to the office but they became the best of friends and remain so. On this one episode alone I would unreservedly recommend Chris.

    Kim Darling
    Managing Director

  • I needed a mediator so I googled “I need a mediator“. I was put onto Chris from Bridge Mediation .Chris was so helpful and fair and explained how everything worked. If you need a mediator I recommend Bridge Mediation.

    Laurence G

  • Thank you for your facilitation services in what has been a very difficult situation. We can now see the positive progress we are making. Your calm, respectful, considerate and very professional manner was like a breath of fresh air at the meeting and most welcome.

    Carmel V.
    Chairperson

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FAQs: Mediation Services

What Is Mediation?

  • Mediation is a process in which the participants in a dispute or conflict situation, with the assistance of a dispute resolution practitioner (mediator), identify the issues creating the dispute, develop options, consider alternatives, and endeavour to reach an agreement about their conflict. The practitioner has no advisory role in regard to the content of the dispute or the outcome of its resolution but may guide or determine the process of mediation to be used in order to attempt to resolve the issues.
  • Mediation may be undertaken either voluntarily by the parties, under a family court order, or subject to an existing contractual arrangement.
  • All negotiations during mediation are confidential and non-binding.
  • Parties acknowledge the need to negotiate in good faith and work towards a mutually acceptable agreement.
  • Any party including the mediator may withdraw from the mediation at any time.
  • Any settlement reached as a result of the mediation is recorded by the parties, and an agreement may be signed by each side in order to complete the mediation process. Once signed, this agreement is as binding and enforceable as any other contract.

Why Use Mediation Services for Conflict Resolution?

  • Mediation is usually a voluntary negotiation process focused on resolving the problem rather than debating over an individual’s rights or a legal issue.
  • Mediation is quicker and less expensive than court proceedings and avoids the stress of litigation.
  • The mediation process is more flexible and not bound by Court procedures and protocols.
  • Mediation allows each party to achieve what they want when formulating a solution to the issues in dispute. The outcome should be a win-win for both parties rather than a win-lose outcome.
  • Participants play an active role in the process, enabling them to express their frustrations, feelings, and interests, and to hear the opposing party’s perspectivein a safe environment. This enables them to agree on solutions which would not be possible in a court.
  • The process is not adversarial, helping to maintain or even restore relationship for the future.

Is Mediation Confidential?

  • Yes. Mediation is held in private sessions and is not open to the public, ensuring a confidential process.
  • All parties involved in mediation are subject to a confidentiality agreement. Unless required by law, all details and discussions from the mediation cannot be disclosed or used later as evidence in any ensuing court proceedings.
  • Private discussions held with the mediator by one of the parties during the mediation are also confidential.
  • Apart from the actual agreement reached during mediation, no details of the mediation are recorded for the future.

What Is the Role of a Dispute Resolution Practitioner?

  • The practitioner’s role is to manage and facilitate communication, negotiation, and decision-making between the parties.
  • The mediator aims to be neutral and impartial while enabling the parties to establish the facts without  determining who is right or wrong.
  • The mediator sets ground rules: respect for all present and allowing each person to speak without interruption.
  • The mediator helps the parties acknowledge key issues and work towards outcomes which resolve the issues which meet the needs of the parties.

What Is the Cost of Mediation?

  • The cost of mediation varies and depends on factors like the time required, travel involved, and the complexity of the arrangement.
  • If you provide Bridge Mediation with some background to your dispute, we can give you an estimated cost tailored to your needs.

Where Does the Mediation Take Place?

  • The location for a mediation, whether for parenting, separation, or other disputes, depends on the nature of the matter and the consent of all parties. Mediation sessions are typically held at a neutral venue or another location agreed upon during the pre-mediation meeting.
  • For convenience, we often use the meeting rooms in North Sydney. These venues provide a professional environment fort he mediation enabling parties to reach agreements and make decisions efficiently. Let us assist you in commencing mediation. Call us for more information.

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Our mediators work with all the persons involved to understand the situation and their needs. Bridge Mediation usually uses a negotiation methodology known as interest-based or principled negotiation.
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Discuss the Process

  • While conflict is natural in any workplace, when conflict becomes personal, creates tension, or the team becomes dysfunctional, efforts need to be made to resolve the issues.
  • This process consisting of Conflict Coaching and Mediation enables the participants to gain insights into their behaviour and the current situation in order to reach a mutually acceptable solution to move forward.
  • The process has several advantages and benefits versus investigations with each phase tailored to meet the needs of the individuals and the organisation.

Advantages & Benefits

  • Our mediators are nationally accredited mediators (NMAS), trained in conflict coaching and experienced in conducting workplace mediations and facilitating discussions between participants.
  • Our professional services are delivered in accordance with the Resolution Institute’s standard mediation agreement. Participation in the process is voluntary and all discussions are confidential.
  • The process is solution focussed and does not seek to determine who is to blame for the situation.
  • Participation requires a genuine effort to resolve the situation and respect for all the participants involved in the process.

Phase 1

Conflict Management & Coaching

  • This phase consists of two one-on-one meetings with each of the Participants
  • During these meetings the Mediator outline the proposed approach and addresses any concerns with the process.
  • The nature of the conflict is reviewed and achievable outcomes identified.
  • Participants learn about conflict, review their roles and perceptions during conflict, work through options available to resolve this conflict and how to manage conflict effectively and behave professionally in the future.

Phase 2

Facilitated Discussion/ Mediation

  • This phase consists of a joint meeting involving the Participants and individual meetings with the mediator. The session covers the inter-personal conflict, its impact on each of the Participants and its impact on the organisation.
  • Participants and the Mediator work together on reaching an agreement on how to resolve the situation, close off the past, and work professionally together in the future.
  • Participants provide feedback to Management on the outcome of the mediation.
Bridge Mediation Pty Ltd

Phone: 1300 963 977
Email: info@bridgemediation.com.au

Phase 3

Feedback & Review

This phase takes place 4 - 6 weeks after Phase 2.
  • Participants, with the mediator, review their behaviour and performance in dealing with conflict during the period following on from the mediation session.
  • They acknowledge improvements and positive changes in behaviour which have occurred since the mediation.
  • They also identify any lapses in behaviour and its impact and effect, and determine how to avoid them in the future