WORKPLACE CONFLICT AND DISPUTES
Running a business involves regular and frequent interactions between individuals and organisations, which can sometimes lead to:
- Ongoing conflicts and disputes between employees or other parties.
- Time-consuming and resource-draining disputes.
- Negative impacts on morale and staff performance.
Bridge Mediation can assist you, your staff, and your employees with an opportunity to work together in a safe environment with the assistance of a mediator/facilitator/neutral third party to find a resolution to conflict and disputes in your workplace.
Process for Resolving Workplace Conflicts and Disputes
Bridge Mediation uses a phased approach to resolve conflict and achieve workable solutions in the workplace based using a hybrid coaching and mediation process. We do not seek to determine who is at fault; but rather to enable participants to understand how they deal with conflict in order to close off on the past and avoid similar situations in the future.
Workplace Conflict
Resolution Process
Click here to download a copy of our Workplace Conflict and Resolution Process.
Benefits of Workplace Mediation
1. Building Trust Among Employees
A workplace mediator can facilitate a mediation session, allowing employees to express their concerns and build trust with each other. By resolving issues together, individuals and teams can strengthen their working relationships.
2. Demonstrating the Organisation’s Commitment
Using dispute resolution services to address conflicts early, showing the company’s commitment to providing a safe and supportive work environment.
3. Improve Productivity
Resolving issues quickly through mediation helps employees stay focused on their tasks leading to a more productive and happy workplace.
4. Cost-Effective Solution
Workplace mediation is more affordable and less stressful than workplace investigations or resorting to legal processes. It provides a cost-effective way to finding solutions to resolve disputes without disrupting the organisation and avoids incurring legal expenses and the stresses of litigation.
Individual and Team Coaching
Bridge Mediation can also assist you and your organisation by providing conflict management coaching to either individuals or teams to enable them to develop their skills and techniques to address and deal effectively with conflict in their organisation and improve their overall performance.
FAQs: Employee and Workplace Dispute Resolution
What Is Mediation?
Mediation is a confidential process in which a neutral third-party mediator helps the parties involved in a dispute identify the issues, explore options, and work toward a mutually agreeable solution. The mediator does not offer advice or determine the outcome but facilitates a structured process for resolving conflicts and disputes in the workplace.
Mediation may be voluntary, court-ordered, or part of a contractual agreement, such as addressing a breach of company policies. Everything discussed in mediation is confidential, and any agreement reached is documented and may be enforceable once signed by the parties.
Is Workplace Mediation Confidential?
Yes, workplace mediation is a confidential structured process used to help organisations effectively resolve workplace disputes quickly. Apart from any actual agreement reached during mediation, no details of the mediation are recorded by the organisation.
What Is the Cost of the Mediation?
Mediation costs vary depending on the time required, the type of dispute, and travel expenses. Costs for workplace mediation services in Australia may differ by location. Bridge Mediation provides cost estimates based on the needs of the organisation and the dispute details.
Where Does the Mediation Take Place?
The mediation location and timing are agreed upon during the pre-mediation meeting.
The mediation may be held online via ZOOM or in person. An appropriate meeting room and at least one breakout room are required for face-to-face mediations.
